Informal Calls: Calling a Friend

Task 1:

Click here to listen to two friends talking on the phone. Write the phrases you hear:

1. A phrase the caller uses to identify herself: 


hi rita it's jain

2. A phrase the caller uses to find out if the recipient is free to chat: 


is this a good time

3. Phrases the two friends use to change the topic: 


so listen,by the way

4. A phrase the recipient of the call uses to signal that she wants to end the conversation:


well

5. A phrase the caller uses to cooperate in ending the conversation: 


I should let you go

Task 2:

Listen to the recording again. Listen for the phrases below and write their meanings.

1. In ages 
from long time

2. I’m off until January 
on vocation 

3. Time for yourself 
free time

4. Have someone over 
invite over

5. Seeing a man/woman 
dating somebody

6. Kind of faded away 
disappeared

7. He was in IT 
he worked in Information Technology 

8. I should let you go finished 

9. Take care 
bye bye

Listen to the following telephone conversation in which a patient is apologizing for missing an appointment. As you listen, fill in the blanks.

Hospital: Good morning. Princess Margaret Lung Scan Study.

Patient: Oh, hello. I had an appointment for a lung scan on Monday and I’m
…terribly…………..sorry but I missed…………the appointment. I apologize. I just didn’t notice it on my calendar……

Hospital: Okay. may I have your name, please?


Patient: Yes, it’s Vivian Bryce – that’s B-R-Y-C-E. My appointment was for 9:45 a.m. on Monday the 12th. I was wondering if I could possibly residual…………….?

Hospital: Let’s see. how about Wednesday the 21st at 9.15am?

Patient: No, I’m not available on the 21st. Do you have anything………. on Friday the 23rd?

Hospital: 
Yes, How about 10:30 a.m.?

Patient: Perfect. so that Friday the 23rd at 10:30 a.m. Bye.

Hospital: Bye.

Task 2:

Complete the table below with the expressions used to apologize and the explanation used in the above telephone dialogue.

Apology	Explanation
sorry  apologize	I am  sorry I missed the appointment I apologize,I didn't notice it on my calender

Monday's assignment

Monday's assignment

When we take notes on information we hear over the phone, we often need to write down the information quickly. The use of abbreviations is a helpful strategy while taking messages.

Task 1:

Write the full word or expression (or meaning) beside each abbreviation below. Add other abbreviations (and their meanings) you commonly use or would like to know the meaning of. Share them with the class.

1. AGM       Annual general meating                                                                       13. RSVP  reply soon via post

2. apt.    Apartement                                                                           14. ste.suit

3. asap   as soon as possible                                                                            15. urg.urgent

4. co.     company                                                                             16. w/   with

5. ext.     extention                                                                          17. w/o  with out

6. FYI   For your information                                                                              18. cc.carbon copy

7. inv.     Ivoice                                                                           19. e.g. foe Example

8. mo.     month                                                                          21. etc.  excetera

9. no. or # number                                                                           22. i.e.   That is 

10. mt.    meeting                                                                             23. vs.    versus

11. N/A      Not applicable                                                                         24. p.s.  Post script

12. impt.     important                                                                         25. n.b.  Note well

                                      Telephone Phrasal Verbs

Task 2:

The following are common phrasal verbs we often use while on the telephone. Match the correct meaning with each phrasal verb.

1. hold on   [m] or [g]	a. put the receiver down
2. put (a call) through   [e]	b. return someone’s call
3. get through  [j]	c. answer a call, lift the receiver to take a call
4. hang up [a]	d. stop talking on the phone
5. call up  [l]	e. connect one caller to another
6. hang on  [g]	f. deactivate (a cell phone)
7. call back [k] or [b]	g. wait
8. pick up  [c]	h. talk louder
9. get off (the phone) [d]	i. to be disconnected abruptly during a telephone conversation
10. get back to (someone)  [b] or [k]	j. to be connected to someone on the phone
11. cut off   [i]	k. return someone’s call
12. switch off/turn off  [f]	l. make a telephone call
13. speak up  [h]	m. Wait

 Task 3:

 Some phrasal verbs are separable (e.g., call someone back); others are not. Complete the chart below by putting the phrasal verbs above under the correct column.

                                                                                           

Separable	Not separable
Put a call through	speak up
call back	hold on
pick up	hang on
switch off	get off
	get back to
call up
cut off

First step, listen to this presentation and answer the following questions.

1. What are the names of the two presenters?
Mike and Jeff
2. How many things did they mention in the first tip? What are they?
They mentioned about three things. Search about the company, position and whom their competetors.
3. What does it mean “inside and out”? Use this same expression in a sentence of your own.
Inside and out means research about the company, knowing how they work and their back ground.
4. What is a success story from the presenter’s point of view? Plan one to share with your classmates.
Story from your past which reflects your strength and highlights your achievement.
5. Why do you need to plan some questions to ask the employer?
It is important to plan some questions because it shows that you are prepared, knowledgeable and enthusiastic about the job.
6. Find a synonym for the word “tailor” in this presentation.
Preparing your self according to the job like what they need and what exactly they are looking for.
7. What did he mean by “what is the position calls for” and “position yourself”? Plan and give related examples.
 By giving tailored interview answers.
8. What was the presenter’s advice at he end of his clip?
 Tailor your entire interview according to the company, organized your self to interview with them.
9. Share any addition tip(s) that you have learnt from this presentation. 

  Tips that i learn from this presentation are like preparing success stories and research about the company

Second, listen to this presentation and answer the following questions.

1. What is the purpose of this presentation?
The purpose of this presentation is to provide a simple structure to give confidence
2. Why was the first answer he presented was bad? What does it mean by saying “generic”? Give different examples.
 The first answer he prepared was bad because he is telling about the common skills that anyone can do.Saying generic means not specific or common thing. For examples great at working in team, solving problems and brilliant working on your own.
3. List the tips this presenter has offered.
Always read the job description ,what skills are important, and use FAB to construct your answer.
4. Now, moving on to the practical part. Think of your best fixed qualities. What are the features, advantage(s), and benefits from them to any prospect employer? Follow the same pattern as in the presentation. Prepare and practice your answers to share with your peers.

 

  March 8, 2016
 Administrative Officer
 Frank
 Toronto,ON

Dear Madam or Sir :

Please accept my application for the position of office administrator at your company.I have attached my resume for your review.

I believe I can handle all my responsibilities properly. I have excellent organization and time management
skill. In addition i have very good knowledge of  MS office, excel and power point. I am very good in
co-ordinate office administrative procedures and review, evaluate and implement new procedure.

I am confident that my skills will fulfill all the needs required for this job.Thank you so much for your patience. I  look forward to speaking with you.

Sincerely,
Kavita rao Mamidi

 

Seared Salmon With Lemon Butter Sauce 

take salmon fillet and season it with some salt and freshly ground peper
take some flour and coat the salmon with flour
take a pan put on the stove and put some vegetable oil when oil is heated put salmon and cook for 3 to 4 minutes or until it gets crespy .
flip the fish and cook again for 3 to 4 minutes or until golden brown
for the sous in the same pan wipe the exes oil and then add some white sous and lemon juice with some shalots and minced garlic and dry parsely until it get reduced. and then put some unsalted cold butter and make little sousy and than pour on the fish

Dear supervisor sir

I am writing this letter to request a leave as i am going to out of town for some important work.
work is related to my daughter as i have to submit some important document to the agency and
i have to go personally and handover the document to them.

I have been working in your company for so long without having any issue.I  always work in time
i am very dedicated to my work .
   
 sir i request you to grant me leave so that i can finish my work in time because if  i get late and will not
submit the document in time than they will not issue the valid papers.

I hope you understand my situation and accept my request for leave.

THANK YOU SIR

Obidently,
Kavitarao mamidi